Refund Policy

1. Eligibility for Refunds

Refunds shall be considered only under the following circumstances:

• Duplicate or excess payments made against the same invoice.
• System-generated or billing errors.
• Payments made for cancelled or officially reversed invoices.

2. Non-Refundable Transactions

The following transactions are generally not eligible for refunds:

• Correct payments made against valid and approved invoices.
• Payment gateway charges, bank transaction fees, or processing fees associated with the payment.

3. Refund Request & Approval Process

• Refund requests must be submitted through the application or the designated support channel.
• All refund requests are subject to internal verification and management approval.
• Approved refunds will be credited back to the original payment method used by the resident.

4. Refund Timeline

• Approved refunds will be processed within 7–14 working days, subject to bank and payment gateway processing timelines.

5. Partial Refunds

• Partial refunds may be processed where applicable, based on the approved refundable amount linked to the invoice or quotation.

6. Audit & Compliance

• All refunds, reversals, and adjustments will be logged within the system.
• A complete audit trail will be maintained for compliance and reporting purposes.

7. Pricing & Refund Disclaimer

All pricing, transaction ranges, and refund decisions are subject to verification, approval, and applicable operational and regulatory requirements. Elite Facility Solutions Pvt Ltd reserves the right to revise pricing structures and refund policies as necessary.